Overview

Protecting clients’ privacy is very important. To ensure compliance with the Privacy Act and as part of the commitment to ensuring the safety of private and confidential information, this Policy has been implemented.

Introduction

All information collected by Leenane Templeton (LT) is protected by the Privacy Act 1988. Information on the Commonwealth Privacy Act 1988 can be found on the Federal Privacy Commissioner’s website.

The Privacy Act requires that we handle client’s personal information in accordance with a set of national principles, known as the Australian Privacy Principles (APPs). This regulates the collection, use, correction, disclosure, and transfer of personal information about individuals by organisations like LT, in the private sector.

Policy Statement

The Policy explains our procedures and practices with respect to the collection, use and management of client’s personal information and LT’s approach to the APPs.

Scope and Application of the Policy

For the purposes of the Policy, LT refers to the group of companies including Leenane Templeton Pty Ltd, Leenane Templeton Wealth Management Pty Ltd, LT Advice Pty Ltd, the Self-Managed Super Specialists Pty Ltd, LT Services Pty Ltd, and other associated companies.

This Policy applies to LT’s business activities. In the event of any inconsistencies between the Policy requirements and LT’s statutory duties under Australian law, the latter shall prevail.

General Obligations

Collection

What information do we collect?

LT will collect and hold your personal information for the purposes of, but not limited to:

• Providing advice, and services to you.
• Managing and administering services.
• Verifying your identity.
• Letting you know about our services (including distribution of our newsletter).

• The type of information collected from you is necessary for us to provide services/advice. LT may ask you to provide personal information such as but not limited to:
  • Name
  • E-mail address
  • Residential and/or postal address
  • Date of birth
  • Identification documents
  • Telephone number
  • Bank account details
  • Financial details
  • Tax file number (TFN)

This information is primarily collected from application forms you have completed, your use of LT’s online facilities or through ongoing communications with you or people you authorise to communicate with us on your behalf.

We will inform you of any legal requirements whereby we ask for information about you, and the consequences of not giving LT that requested information. LT will not collect any personal information about you except where you have knowingly provided that information to LT or we understand you to have authorised a third party to provide that information to us.

LT does not sell or otherwise disclose personal information about our website visitors. LT does, however, reserve the right to transfer any information we have in the event we sell or transfer all or a portion of business assets. Should such a sale or transfer occur we will make reasonable efforts to direct the transferee to use personal information you have provided, in a manner that is consistent with this Policy. We will only solicit personal information about you where you have knowingly provided that information to us, we believe you have authorised a third party to provide that information to us, or we are obligated by law to obtain such information. Note that all communications have the ability for you to opt out.

What if you do not give us the information requested?

You are not obligated to give LT the information that we request. However, if you do not give us the information that we ask for, or the information you give is not complete or accurate, this may impact the services we are able to provide to you or the products you may be able to access. We will inform you of the obligations and consequences of not providing us with the requested information.

Use of Information

How do we use the information that we collect from you?

LT uses your personal information for the purpose for which it has been obtained and for related purposes. For example, we collect your personal information so that we can act on your request, such as:

• Provide advice.
• Implement or act on your
• Provide professional services.
• Keep you up to date on other products and services offered by

Disclosure

Who do we give your information to?

We may provide your information to external parties. Where personal information is disclosed, there are strict controls in place to ensure information is held, used, and disclosed in accordance with the APPs.

The types of external organisations to which we may disclose your personal information include:

• Those involved in providing, managing, or administering products or services such as external dispute resolution services, insurers, investment managers, other third-party service providers.
• Financial institutions that hold accounts for you.

Like other financial services companies, there are situations where LT may also disclose your personal information where it is:

• Required by law (such as to the Australian Taxation Office or pursuant to a court order).
• Authorised by law (such as where we are obliged to disclose information in the public interest or to protect our interests).
• Required to assist in law enforcement (such as a police force).

Access and Correction of Information

Can I access my information and what if it is incorrect?

You may request access to the personal information we hold about you.

There may be circumstances where we are unable to give you access to the information that you have requested. If this is the case, LT will inform you and explain the reasons why.

LT will take reasonable steps to ensure that the personal information we collect, hold, use or disclose is accurate, complete, up to date, relevant and not misleading.

You have a right to ask us to correct any information we hold about you if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

If you wish to access or correct your personal information, you may contact us.

Protection of the Personal and Sensitive Information that we Hold

How do we protect the security of your information?

LT have security systems, practices, and procedures in place to safeguard your privacy. We may use cloud storage or servers to store the personal information we hold about you.

Risks of using the internet

You should note that there are inherent security risks in transmitting information through the internet. These potential risks should be assessed when deciding whether to use any online services.

Website Cookies

A cookie is an industry standard small file containing a string of characters to your computer that uniquely identifies your browser. It is information that your web browser sends back to our website server whenever you visit it again.  You may refuse the use of cookies by selecting the appropriate settings in your browser.  LT website uses cookies to ‘remember’ your browser between page visits. In this situation, the cookie identifies your browser, not you personally. No personal information is stored within the cookies, nor does it give access to your computer.

Links to other sites

From time-to-time LT may provide links to other websites not owned or controlled by LT that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various other websites do not constitute or imply endorsement by LT of these websites, any products or services described on these sites, or of any other material contained in them.  The websites owned by LT include but are not limited to:

http://www.self-managedsuperfund.com.au

http://www.financialplanner-newcastle.com.au

http://www.newcastle-accountants.com.au 

https://www.leenanetempleton.com.au

Analytics

LT website uses Google Analytics to collect information about visitors to its websites. Google Analytics uses first-party cookies and JavaScript code to help analyse how users use the site. It anonymously tracks how visitors interact with this website, including how they have accessed the site (for example from a search engine, a link, an advertisement etc) and what they did on the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States and other countries. Google will use this information for the purposes of compiling reports on website activity and providing other services relating to website activity and internet usage. You may refuse the use of cookies by selecting the appropriate settings on your browser.  By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google. Our website may also utilise other third-party analytic software to help understand website traffic and webpage usage.

Retention of your Personal Information

We are required by law to retain certain records of information for varying lengths of time and, in certain circumstances, permanently. Where your personal information is not required to be retained under law and is no longer required for the purpose for which it was collected, we will take reasonable steps to irrevocably destroy or de- identify it.

Roles and Responsibilities

The Privacy Officer is responsible for updating this Policy and for managing the business impacts of privacy law. On this basis, LT reserves the right to make amendments to this Policy at any time.

Contacting the Privacy Officer

You can contact the Privacy Officer by

Mail:

Privacy Officer

PO Box 1805

NEWCASTLE NSW 2300

Email:  info@leenanetempleton.com.au

Complaints and Breaches

If you believe we have breached the APPs by mishandling your information, you may lodge a complaint addressed to the Privacy Officer, or by calling through as per the above details. Our office is open between 8:30am – 5:00pm Monday through to Friday. The Privacy Officer will respond to your complaint within 30 days of its receipt.

In the event that the Privacy Officer is unable to resolve your complaint, you may lodge a Privacy Complaint Form with the Australian Information Commissioner.  For more information, please visit the Australian  Information Commissioner’s website. We are committed to helping you have control of your personal information and so it is our practice to take reasonable steps to notify you if we are aware that we have breached your privacy. Therefore, in accordance with the Notifiable Data Breaches Scheme, if your personal information is involved in a data breach that is likely to result in serious harm to you, we will notify you and the Australian Information Commissioner.

Appendix

Glossary